Wondering what you are getting when you call? We come out, find out what is actually wrong with your AC, heat pump, ductless system or gas or propane furnace, and tell you what we found before you decide on any repair. No guessing, no pressure. Call or text and we will set it up.
We come out and get to the bottom of what is wrong with your AC, heat pump, ductless system or gas or propane furnace. We tell you what the visit covers up front. Your oil provider handles all oil-furnace work, and we do not take on commercial, geothermal or VRF systems.
Finding the real problem is the work. Sometimes we confirm the fault on the spot, sometimes we find what still needs testing. Either way, you hear what we found, whether or not you go ahead with a repair.
Describing it over the phone helps us prepare, but it cannot tell us which part failed. We have to see the equipment to tie a repair to what is actually wrong, instead of guessing and charging you for the wrong fix.
The diagnostic scope and terms are explained before you agree to the visit. Further work requires a separate explanation and approval.
Share the symptoms, equipment type and any previous report when you contact us. That helps establish what the visit needs to address.
Similar symptoms can have different causes. Warm air, for example, may involve the thermostat, electrical components, airflow or refrigerant performance.
Low refrigerant can point to a leak or an incorrect fill. Testing helps us find the cause.
A failed capacitor can prevent a motor or compressor from starting. Electrical testing is needed to confirm it.
We test the electrical switch and its wiring to find out why the outdoor unit is not starting.
A dirty coil or restricted airflow can affect heat transfer and cooling performance.
Control-board symptoms can also involve power, wiring or sensors. Testing distinguishes the cause.
Sometimes the equipment is fine and the signal never reaches it. Worth ruling out first.
The assessment gives the repair recommendation a factual basis. We explain what was confirmed and what remains unresolved before you approve additional work.
Where repair is reasonable, we explain that option. Replacement is considered against equipment condition, fault history, parts and your needs. Each proposed scope is a separate decision.
If you are holding a replacement quote from another company and it does not sit right, that is a different visit. See our second opinion on an HVAC quote.
Any applicable parts coverage depends on the component, manufacturer terms and equipment record. Coverage is checked for the proposed work, not assumed.
We do not do duct work. If the fault is in the ductwork we will say so and tell you what kind of contractor to call. Equipment age matters and we tell you plainly where yours stands.
We serve homeowners in Germantown, Gaithersburg and Montgomery Village.
Tell us what the system is doing and where you are. A few photos from a safe spot help us get ahead of it before we arrive.
Clear answers. Clear scope.
Know what you are approving.
Verified Google reviews, 5.0 from 44
"Over the last 9 years we have hired Mora Heating & Air on multiple occasions to service our HVAC units as well as do many repairs for our rentals and each time it's been easy to communicate, straight forward crew that do what is necessary and our tenants never complain about the process. Will continue using."
Google"I had a water leakage in my HVAC unit and Jay came out and did an amazing job on the repair. It took him longer than expected and he was working later into the night but made sure everything was done properly and efficiently. Super grateful for Jay's hard work and will definitely be reaching out for any future HVAC repairs I need!"
Google"I've hired/worked with Jay a couple of times now, and every single time they've been great. They're always on time, do excellent work, and are very easy to work with. Whether it's HVAC or handyman work, I've had a great experience with them. Highly recommend Jay for reliable, professional service!"
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